T A I W A N B u s i n e s s . E U l introduction of companies
sistent group, so it is not possible to talk
about the quality of machines from Taiwan as a whole. "On the contrary," adds
Ing. Pavel Rak Junior. "The difference in
machine and service quality provided by
Taiwanese suppliers is unexpectedly great: from suppliers who can boldly compete with European producers to those whose products do not meet the requirements
of European customers. Therefore, we use
our experience gained in the Czech Republic and in our branch office in Taiwan
to guarantee our customers a stable quality of our machining solutions."
An integral part of the machine tool business is the after-sale service. Macmatic
has a service department with experienced technicians who perform machine installation, warranty and post-warranty service including PLC modifications on CNC
control systems. Macmatic service engineers undergo regular training with CNC
vendors and at Renishaw, a supplier of
probes and measurement equipment.
"However, training is much more important in Taiwan," remarks Kamil Noga, chief service engineer at macmatic. "Although we can communicate with
Taiwanese technicians with all available
means, including video conferencing, personal contact directly at a machine in the
vendor's production is irreplaceable. Five
minutes on the machine often save weeks
of communication."
A frequent concern of customers who
consider buying a machine from Taiwan
and from overseas in general is the availability of spare parts. "Most consumable
parts and commonly used spare parts are
in stock. If you need to order a spare part
directly from Taiwan, delivery time is
around 10 days," reminds Luboš Prchlik,
Head of macmatic Service Department.
"We also have replacement spindles in
stock for the most commonly sold milling
centers to offer our customers the option
of an immediate repair."
Akira Seiki – the most effective
machining solution
macmatic has been offering milling and
turning centers of the Taiwanese brand
Akira Seiki since its inception in 2008. The
technical solutions and configurations of
Akira Seiki machines correspond precisely to macmatic philosophy emphasising
the best possible price-performance-quality ratio. "It is precisely the very balanced
mix of features of the Akira Seiki machine
that our customers value," says Ing. Pavel
Rak Senior. "Effective milling at the edge
of cutting conditions of modern tools of
even tough materials is a big benefit of
Akira Seiki machines." The rigid machine
design reduces vibration of the tool and
allows the use of powerful spindle motors.
Moreover, the low vibration level has a
key effect on tool life extension, and above all on the quality of the machined surface itself. At the macmatic website, you
will find the complete portfolio of Akira
Seiki milling centers from the basic SR3XP
model, through the mid-range V XP to the
top line SV. "The best-selling models are
the Akira Seiki SV760 and SV1350. The
SV760 is a specialist for machining smaller
parts from any material from aluminium
alloys and cast iron to stainless steel. The
SV1350 is a very robust, powerful and versatile machine that, as a result of the
1350x640x660 mm size and spindle output of up to 32 kW, outperforms most of
comparable competitive products, "adds
Ing. Pavel Rak Junior.
macmatic configurator – machines
to suit your needs
d
At the macmatic website you will find a machine configurator that will allow you to
better understand the portfolio of machine tools on offer. This useful application
will help you select machines that match
your requirements on the basis of a few
basic parameters. In a clearly set list you
can easily choose a particular model and
control system according to technical specifications of individual machines. You
can then select suitable accessories, such
as Renishaw probes, belt or rake chip cleaners, paper filtration, a larger tool tray, or
a 4th CNC controlled Detron axis and other items. The configuration output is a
technical offer. If you are registered on
the macmatic website, the Akira Seiki milling centre offer includes a price of the
machine including its accessories.
Users may watch how the configurator
and the ordering system work in instructional videos on the macmatic website or
the macmatic YouTube channel. The current version of the macmatic configurator
is the most advanced solution of its kind
on the machining solution market in the
Czech Republic.
macmatic Aspira extraction fans d
Directly on the macmatic website you can
also purchase accessories for the CNC
machine tools. A very popular option is
the series of macmatic Aspira extraction
fans supplied in 3 output variants. Customers appreciate ease of installation and
maintenance and, above all, low operating and procurement costs. All internal
parts of the fan are washable. The only
consumable Aspira fan part is a HEPA filter that is optional, however, even without
the HEPA filter the benefit in terms of clean environment is immediate. "We started
to offer Aspira extraction fans about a year
ago, and last week we sold the hundredth
piece in the Czech Republic and Slovakia.
Aspira extraction fans combine an effective design, solid performance, excellent
quality and a favourable price, precisely in
line with macmatic philosophy," concludes Ing. Pavel Rak Senior.
p
www.macmatic.cz
www.taiwanbusiness.eu
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