T A I W A N b u s i n e s s l machining l machines and tools sistent group, so it is not possible to talk about the quality of machines from Taiwan as a whole. "On the contrary," adds Ing. Pavel Rak Junior. "The difference in machine and service quality provided by Taiwanese suppliers is unexpectedly great: from suppliers who can boldly compete with European producers to those whose products do not meet the requirements of European customers. Therefore, we use our experience gained in the Czech Republic and in our branch office in Taiwan to guarantee our customers a stable quality of our machining solutions." An integral part of the machine tool business is the after-sale service. Macmatic has a service department with experienced technicians who perform machine installation, warranty and post-warranty service including PLC modifications on CNC control systems. Macmatic service engineers undergo regular training with CNC vendors and at Renishaw, a supplier of probes and measurement equipment. "However, training is much more important in Taiwan," remarks Kamil Noga, chief service engineer at macmatic. "Although we can communicate with Taiwanese technicians with all available means, including video conferencing, personal contact directly at a machine in the vendor's production is irreplaceable. Five
minutes on the machine often save weeks of communication." A frequent concern of customers who consider buying a machine from Taiwan and from overseas in general is the availability of spare parts. "Most consumable parts and commonly used spare parts are in stock. If you need to order a spare part directly from Taiwan, delivery time is around 10 days," reminds Luboš Prchlik, Head of macmatic Service Department. "We also have replacement spindles in stock for the most commonly sold milling centers to offer our customers the option of an immediate repair."
Akira Seiki – the most effective machining solution macmatic has been offering milling and turning centers of the Taiwanese brand Akira Seiki since its inception in 2008. The technical solutions and configurations of Akira Seiki machines correspond precisely to macmatic philosophy emphasising the best possible price-performance-quality ratio. "It is precisely the very balanced mix of features of the Akira Seiki machine that our customers value," says Ing. Pavel Rak Senior. "Effective milling at the edge of cutting conditions of modern tools of even tough materials is a big benefit of Akira Seiki machines." The rigid machine advertising
design reduces vibration of the tool and allows the use of powerful spindle motors. Moreover, the low vibration level has a key effect on tool life extension, and above all on the quality of the machined surface itself. At the macmatic website, you will find the complete portfolio of Akira Seiki milling centers from the basic SR3XP model, through the mid-range V XP to the top line SV. "The best-selling models are the Akira Seiki SV760 and SV1350. The SV760 is a specialist for machining smaller parts from any material from aluminium alloys and cast iron to stainless steel. The SV1350 is a very robust, powerful and versatile machine that, as a result of the 1350x640x660 mm size and spindle output of up to 32 kW, outperforms most of comparable competitive products, "adds Ing. Pavel Rak Junior.
macmatic configurator – machines to suit your needs At the macmatic website you will find a machine configurator that will allow you to better understand the portfolio of machine tools on offer. This useful application will help you select machines that match your requirements on the basis of a few basic parameters. In a clearly set list you can easily choose a particular model and continuation of article